Privacy Policy

Privacy Policy

Last Updated: 05/09/2026

Rubber Roofing Contractors (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website, how we use it, and the rights you have over your data.

We are based at 19 Tir Llwyd Industrial Estate, Kinmel Bay, Rhyl, LL18 5JA, and this policy applies to our website at https://rubberroofingcontractors.co.uk

We act as the “data controller” for the information we collect. This means we are responsible for deciding how your personal data is handled, in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

When you get in touch through our contact or quote request form, we collect the details you choose to share with us. This includes:

  • Your name – so we know who we are speaking with
  • Your email address – so we can reply to your enquiry
  • Your message – any details you provide about your roofing needs

We only ask for the information we genuinely need to help you. You are never required to share more than you are comfortable with.

We may also collect limited technical information automatically when you visit our site, such as your browser type or how you move around the pages. More on this in the “Cookies” section below.

How We Use Your Information

We use the details you provide for clear, practical reasons:

  • To respond to your enquiries – answering your questions and staying in touch
  • To prepare and send you a quote – giving you a free, no-obligation estimate for your roofing project
  • To arrange follow-up – such as booking a site visit or discussing your options

The legal basis for using your data is your consent (when you submit the form) and our legitimate interest in responding to potential and existing customers. We will not use your information for anything unrelated to your roofing enquiry without asking you first.

How We Store and Protect Your Data

We take the security of your information seriously. To keep it safe, we:

  • Store your data securely and limit access to team members who need it to respond to you
  • Use appropriate technical and organisational measures to guard against loss, misuse, or unauthorised access
  • Keep your information only for as long as we need it — typically for the length of your enquiry or project, plus a reasonable period afterwards for our records

Once your data is no longer needed, we securely delete or dispose of it.

Sharing Your Information

We do not sell, rent, or trade your personal information to anyone.

We will only share your data in limited situations, such as:

  • Trusted service providers – for example, our website host or email provider, who help us run our business and are bound to keep your data secure
  • Legal requirements – if we are required to share information by law or a regulatory authority

Any third party we work with is expected to handle your information responsibly and in line with UK data protection rules.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly and can provide information about how the site is used.

Our website may use cookies to:

  • Help pages load and work as they should
  • Understand how visitors use the site so we can improve it

You can control or disable cookies through your browser settings at any time. Please note that turning off certain cookies may affect how parts of the website work. For more detail on managing cookies, check your browser’s help section.

Your Rights Under UK GDPR

You have important rights over your personal data. These include the right to:

  • Access – ask for a copy of the information we hold about you
  • Rectification – ask us to correct anything that is inaccurate or incomplete
  • Erasure – ask us to delete your data where there is no reason for us to keep it
  • Restriction – ask us to limit how we use your data in certain circumstances
  • Object – object to us processing your data
  • Data portability – ask us to transfer your data to another provider, where applicable
  • Withdraw consent – change your mind at any time where we rely on your consent

To exercise any of these rights, just get in touch using the details below. We will respond within one month, as required by law.

If you feel we have not handled your data properly, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can find them at www.ico.org.uk or by calling their helpline.

How to Contact Us

If you have any questions about this policy or wish to discuss your personal data, please reach out:

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. Any updates will appear on this page with a revised “Last Updated” date, so it is worth checking back now and then.